Privacy Policy

1. Information We Collect

When you register and use 3qqee, we collect several types of information to deliver a secure, personalised, and compliant gaming experience. The categories of personal information we may collect include:

• Identity data: full name, date of birth, username, and a copy of a government-issued ID (for verification purposes).
• Contact data: email address, phone number, and residential address (city and division within Bangladesh, e.g., Dhaka, Chittagong, Sylhet).
• Financial data: deposit and withdrawal history, preferred payment method (bKash, Nagad, Rocket, Upay, bank transfer), and transaction references — but NOT full card numbers or mobile banking PINs.
• Technical data: IP address, browser type, operating system, device identifiers, time zone, and session logs collected automatically when you browse our platform.
• Usage data: pages visited, games played, betting history, wagering amounts, bonus usage, and interaction patterns with our site features.

We collect this information directly from you when you register or update your account, automatically when you use our platform, and in some cases from third-party payment processors or identity verification providers when required to complete KYC checks.

2. How We Use Your Information

3qqee processes your personal data only for legitimate, specified purposes. We will never use your data for any purpose that is inconsistent with what is described here. The primary purposes for which we use your information are:

• Account management: to create, maintain, and secure your 3qqee player account, including verifying your identity and age (players must be 21 or older).
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, or other supported payment channels, and to credit bonuses, free spins, and winnings to your account.
• Customer support: to respond to your queries, investigate complaints, resolve disputes, and provide assistance with account issues or game-related questions.
• Responsible gaming: to monitor betting patterns for signs of problem gambling, apply self-exclusion requests, enforce deposit limits, and ensure compliance with age verification requirements.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal activities on our platform.
• Platform improvement: to analyse usage trends, fix technical issues, test new features, and enhance the overall experience for cricket fans and casino players across Bangladesh.

3. Sharing Your Data

3qqee does not sell, rent, or trade your personal information. We may share data with trusted third parties only when strictly necessary and under appropriate data-sharing agreements. Circumstances where data sharing may occur include:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank partners receive only the minimal transaction data required to complete your deposit or withdrawal securely.
• Identity verification providers: third-party KYC service providers may receive copies of identification documents to verify that you meet our age and identity requirements.
• Game providers: studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt receive anonymised session data (e.g., bet amounts, game outcomes) strictly for the purpose of game delivery and RNG auditing.
• Legal and regulatory authorities: we may disclose personal data when required by applicable law, court order, or when such disclosure is necessary to protect the safety and security of our platform and its users.

In all cases, we require third parties to handle your data securely, use it only for the specific purpose stated, and comply with applicable privacy standards. We do not allow third-party partners to use your data for their own marketing purposes.

4. Cookies and Tracking Technologies

3qqee uses cookies and similar tracking technologies to improve your experience, keep you logged in, and understand how visitors use our platform. The types of cookies we use include:

• Essential cookies: required for core site functionality such as session management, account authentication, and security checks. These cannot be disabled without breaking platform features.
• Analytics cookies: help us understand which pages and games are most popular, how long sessions last, and where users encounter difficulties, allowing us to improve the platform over time.
• Preference cookies: remember your language, currency display, notification settings, and other personalisation choices so you do not need to re-enter them on each visit.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may impair certain functions of the 3qqee platform. We do not use cookies to track you across third-party websites or for cross-site advertising purposes.

5. Data Retention

3qqee retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil our legal and compliance obligations. Specifically, we retain financial transaction records and KYC documentation for a minimum of five (5) years from the date of the last transaction, consistent with anti-money-laundering requirements. Account activity logs are kept for a minimum of two (2) years.

When data is no longer required, we securely delete or anonymise it. If you request account closure, we will deactivate your account and begin the data removal process, subject to the minimum retention periods required under applicable law.

6. Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict role-based access controls so that only authorised personnel can access personal data, regular security audits and vulnerability assessments, and intrusion detection systems monitoring our infrastructure 24 hours a day, 7 days a week.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your 3qqee account and to never share your login credentials with anyone.

7. Your Rights

As a 3qqee account holder, you have specific rights regarding your personal data. You may exercise these rights at any time by contacting our support team at the email address provided at the end of this policy:

• Right to access: you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data (subject to legal retention obligations we cannot waive).
• Right to restriction: you may request that we limit the processing of your data in situations where you contest its accuracy or object to our use of it.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, commonly used, machine-readable format for transfer to another service.

To exercise any of these rights, please email us at [email protected] with the subject line "Privacy Rights Request" and include your registered username and a description of your request. We aim to respond to all valid requests within 30 days.

8. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal through 3qqee using bKash, Nagad, Rocket, Upay, or bank transfer, the transaction is processed via our trusted payment partners. We store only the reference data required to reconcile your account balance and resolve any disputes — we do not store your full mobile banking PIN, bKash wallet password, Nagad account password, or full bank card numbers on our servers.

All financial data is encrypted at rest and in transit. Transaction records are retained in accordance with the data retention periods specified in Section 5 of this policy. In the event of a disputed transaction, you may contact our support team and we will coordinate with the relevant payment provider to investigate and resolve the matter promptly.

9. Children's Privacy and Age Restriction

3qqee is an online gambling and sports betting platform strictly intended for adults. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing our services. If we become aware that a user under the age of 21 has registered an account, we will immediately suspend that account, void any associated transactions, and delete the personal data collected from that user without delay.

10. Third-Party Links

Our platform may occasionally reference third-party services such as payment partners or game providers. 3qqee is not responsible for the privacy practices or content of any third-party websites or services. We recommend reviewing the privacy policies of any third-party service you interact with independently of 3qqee.

11. Changes to This Privacy Policy

3qqee reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of 3qqee after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 3qqee handles your personal data, our dedicated support team is ready to assist you. We are committed to resolving all privacy-related queries in a prompt, transparent, and professional manner.

You can reach us by email at [email protected]. Please include your registered username and a clear description of your enquiry so we can assist you as efficiently as possible. Our team operates during Bangladesh Standard Time (BST, UTC+6) business hours, though we aim to acknowledge all emails within 24 hours.